Terms & Conditions

About Us

The Website is owned and operated by TRADLUX TRADING (SSM Registration No. 202003160375), trading as Playlux ("Playlux", "we", "us" or "our").

• Business address: No. 6, Jalan TTC 5, Kawasan Perindustrian Cheng, 75250 Melaka, Malaysia
• Email: playluxtradlux@gmail.com
• WhatsApp: +60 19-955 0909
• Business hours: Monday to Friday 9:00am – 6:00pm, Saturday 9:00am – 1:00pm (closed on Sundays and public holidays)

Products and Authenticity

• All products sold by Playlux are 100% authentic and sourced through trusted distribution channels. We do not sell counterfeit, replica or bootleg items.
• Product photos are for illustration. Actual colours, packaging designs and printed details may vary slightly due to screen settings or manufacturer updates.
• Collectible boxes and blister packs may show minor dents, creases, scuffs or imperfections from manufacturing, storage or transport. These do not affect the product itself and are not considered defects.
• Product descriptions, specifications and release information are provided in good faith based on manufacturer information. We are not responsible for changes made by the manufacturer.

Prices and Payment

• All prices are listed in Malaysian Ringgit (RM). Shipping fees, where applicable, are shown at checkout before you pay.
• Prices, stock availability and promotions may change without prior notice. The price that applies is the price shown at the time your order is placed.
• If a product is listed at an obviously incorrect price due to a technical or typing error, we may cancel the order and give a full refund, even after the order has been confirmed.
• Payment must be made in full through the payment methods available at checkout. We do not store your card or banking details; payments are processed by our secure third-party payment providers.

Orders and Order Confirmation

• An order is confirmed only after payment has been successfully received. You will receive an order confirmation by email.
• Please check that your name, phone number and delivery address are correct before paying. We are not responsible for delays, failed deliveries or extra costs caused by incorrect or incomplete details.
• We may refuse or cancel any order, in which case any payment received will be refunded in full, if: the product is out of stock; there is a pricing or listing error; the order appears fraudulent; or the order breaks our purchase limits.
• Once an order has been packed or shipped, it can no longer be changed or cancelled.

Purchase Limits and Fair Play

To keep popular and limited releases fair for all collectors:

• Each Beyblade product is limited to a maximum of 2 units per item, per customer, per month. Other popular, limited or new-release items may also carry purchase limits, which will be shown on the product page.
• Limits apply per person, household, delivery address, phone number and payment account. Using multiple accounts or orders to get around a limit is not allowed.
• Orders that exceed a limit may be reduced, cancelled or refunded at our discretion.
• We reserve the right to decline orders that we reasonably believe are placed for bulk resale.

Random Boosters and Blind Boxes

• Random boosters, blind boxes and other random-content products are sold sealed. Contents are random, determined by the manufacturer, and cannot be chosen.
• Random items are shipped as received from the manufacturer. We do not open, check or select specific contents.
• Duplicate pulls, unwanted variants, or not receiving a specific or rare item are not grounds for a return, exchange or refund.

Shipping and Delivery

• We deliver throughout Malaysia, including Sabah and Sarawak. Orders are processed within 1–3 business days after payment is confirmed.
• Our main courier is DHL. We may use another courier when needed. A tracking number will be sent once your order is shipped.
• Estimated delivery: West Malaysia 2–4 working days; Sabah and Sarawak 4–7 working days. These are estimates only; delays caused by the courier, weather, public holidays or other events outside our control may occur.
• Free shipping: orders of RM60 and above to West Malaysia, and orders of RM129 and above to Sabah and Sarawak. Other orders are charged the shipping fee shown at checkout.
• Responsibility for the parcel passes to you once it has been delivered to the address you provided.

Full details are available on our Shipping & Returns page.

Order Inspection and Unboxing Video

• Every order is checked and photographed before dispatch, including product condition, items included, retail packaging, outer box and the sealed parcel. These records may be used to resolve delivery disputes and claims.
• We strongly recommend that you record one continuous unboxing video, starting before the parcel is opened and clearly showing the shipping label, the outer parcel, all contents and the product condition.
• Claims for missing, wrong or damaged items, or suspected tampering, without clear photo or video evidence may not be verifiable and may be declined.

Returns, Refunds and Claims

• Damaged, defective or wrong items: please contact us within 48 hours of delivery with your order number and photos or an unboxing video. Once the claim is verified, we will offer a replacement or a refund.
• Change of mind: unopened items in their original sealed packaging may be returned within 7 days of delivery. Return shipping costs for change-of-mind returns are paid by the customer.
• Not eligible for change-of-mind return: opened items or model kits; random boosters and blind boxes; items with broken seals; items damaged through misuse or after delivery; and items marked as non-returnable on the product page.
• Approved refunds will be made to your original payment method within 20 business days.
• To start a return or claim, please contact us by email or WhatsApp with your order number. Please do not send items back without first contacting us.

Nothing in these Terms limits your rights as a consumer under the Consumer Protection Act 1999 or other applicable Malaysian law.

Promotions, Vouchers and Discounts

• Promotions and voucher codes are valid only for the period and conditions stated, cannot be exchanged for cash, and generally cannot be combined unless stated otherwise.
• We may change, suspend or end any promotion at any time, and may cancel orders where a promotion is misused.

Customer Accounts

• You are responsible for keeping your account login details confidential and for all activity under your account.
• We may suspend or close accounts that provide false information, abuse promotions or purchase limits, or misuse the Website.

Trademarks and Intellectual Property

• BEYBLADE, TAKARA TOMY, BANDAI, GUNDAM, POKÉMON, ONE PIECE, POP MART and other brand names, characters and logos shown on the Website are trademarks of their respective owners. Playlux is an independent retailer and is not affiliated with or endorsed by these brand owners, except where stated.
• The Website's own content, including text, layout, graphics and product photos taken by Playlux, belongs to Playlux and may not be copied or reused without our written permission.

Limitation of Liability

• To the extent permitted by law, Playlux is not liable for any indirect or consequential loss arising from the use of the Website or the products purchased.
• Our total liability for any order is limited to the amount you paid for that order.
• Many products are collectibles or hobby items and may contain small parts. They are not suitable for young children unless stated by the manufacturer. Please follow the age guidance and safety warnings on the packaging.

Privacy

We collect and use your personal data only to process orders, arrange delivery, provide customer support and, if you agree, send you updates. Your data is handled in accordance with the Personal Data Protection Act 2010. Please read our Privacy Policy for details.

Events Beyond Our Control

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, floods, pandemics, government actions, courier disruptions, supplier delays or system outages.

Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on this page with the "Last updated" date. The Terms in force at the time you place an order will apply to that order.

Governing Law

These Terms are governed by the laws of Malaysia. Any dispute will be subject to the jurisdiction of the courts of Malaysia, without affecting your right to file a claim with the Tribunal for Consumer Claims Malaysia.

Contact Us

For any questions about these Terms, your order, or a return, please contact us:

• Email: playluxtradlux@gmail.com
• WhatsApp: +60 19-955 0909
• Monday to Friday 9:00am – 6:00pm, Saturday 9:00am – 1:00pm

Thank you for shopping with Playlux. Play more. Collect better.